Magento 2 Facebook Chat

Magento 2 Facebook Chat integrates Facebook messenger with Magento 2 to provide live chat support and easy communication to the users.


Table of Content

  1. Extension Installation Guide
  2. Configuration
  3. Facebook Chat in Frontend


  1. Extension Installation
    • Extract the zip folder and upload our extension to the root of your Magento 2 directory via FTP.
    • Login to your SSH and run below commands step by step:
      • php bin/magento setup:upgrade
      • For Magento version 2.0.x to 2.1.x - php bin/magento setup:static-content:deploy
      • For Magento version 2.2.x & above- php bin/magento setup:static-content:deploy -f
      • php bin/magento cache:flush
    • That’s it.


  1. Configuration
    For configuring the extension, log in to Magento 2, move to Stores > Configuration > Facebook Chat where you can find various settings to enable the extension.


  • Facebook Page ID: Enter the Facebook Page ID. When you create a new Facebook page, the page ID is given. If you want to find the page ID of the already existing page, visit the page and check the URL. The characters in the URL after the page name is your page ID.

    For example, the URL is
    Here the name of the page is “Test Business” and the digits 2387482487989307 is the page ID.


  • Theme Color: Set the theme color for the Facebook chat window.
  • Login Greeting Text: Set greeting text to show when the users when they login the Facebook messenger.
  • Logout Greeting Text: Set greeting text to show when the users when they logout the Facebook messenger.



  1. Facebook Chat in Frontend
    Once the extension is configured, Facebook chat button gets enabled in the frontend. Whenever a user login to Facebook messenger to start the chat, they are welcomed with the login greeting text.


  • Facebook Chat Theme
    Immediately after a user starts the chat, the Facebook Chat window is shown with the selected theme color.


  • Facebook Logout Greeting
    Once the chat is over and the user logs out from the Facebook messenger, he is greeted with the logout greeting text.