Magento 2 Cancel Order extension offers customers the facility to cancel their orders from the frontend and notifies the admin about the order cancellation via Email.
Table of Content
- Extension Installation Guide
- Configuration
- Order Cancellation Notification Email Settings
- Order Cancellation for Logged-In Customers
- Order Cancellation for Guest Customers
- For Magento Marketplace Customers
- Find the Composer name and version of the extension in the extension’s composer.json file.
- Login to your SSH and run:
- composer require meetanshi/magento2-cancel-order
- Enter your authentication keys. Your public key is your username; your private key is your password.'
- Wait for Composer to finish updating your project dependencies and make sure there aren’t any errors.
- To verify that the extension installed properly, run the command:
- php bin/magento module:status Meetanshi_CancelOrder
- By default, the extension is probably disabled.
- Enable the extension and clear static view files:
- php bin/magento module:enable Meetanshi_CancelOrder --clear-static-content
- php bin/magento setup:upgrade
- For Magento version 2.0.x to 2.1.x - php bin/magento setup:static-content:deploy
- For Magento version 2.2.x & above - php bin/magento setup:static-content:deploy –f
- php bin/magento cache:flush
- For Meetanshi Customers
- Extract the zip folder and upload our extension to the root of your Magento 2 directory via FTP.
- Login to your SSH and run below commands step by step:
- php bin/magento setup:upgrade
- For Magento version 2.0.x to 2.1.x - php bin/magento setup:static-content:deploy
- For Magento version 2.2.x & above - php bin/magento setup:static-content:deploy –f
- php bin/magento cache:flush
- Configuration
For configuring the extension, log in to Magento 2, move to Stores à Configuration à Cancel Order where you can find various settings to enable the extension.
- Cancel Order: Enable Cancel Order extension.
- Button Text: Enter text for the Cancel Order button in the frontend.
- Enable for Guest Customer: Select “YES” to allow guest customers to cancel the orders.
- Cancellation Notice for Popup: Enter cancellation notice to show in the order cancellation confirmation popup.
- Order Cancellation Notification Email Settings
The extension facilitates to send the Email notification to the admin when a customer or guest cancels the order from the frontend.
- Send Order Cancel Notification to Admin: Set YES to send an order cancellation notification to admin.
- Email ID: Enter Email ID of the admin to receive notification.
- Email Sender: Select the Email sender.
- Email Template: Select the Email template.
- Cancel Order for Logged-in Customers
Once the extension is configured, after the customers place the order from frontend, they can see Cancel Order button for the pending and processing orders in their “My Account”, “My Orders” or “Order View Page” section. The logged-in customers can cancel order from either of the location.
- Method -1 Cancel Order Button in My Account Dashboard
Logged-in customers can cancel pending and processing orders from My Account dashboard.
- Method -2 Cancel Order button in My Orders Page
Logged-in customers can also cancel pending and processing orders from My Orders page.
- Method -3 Cancel Order Button in Order View Page
The logged-in customers can also cancel an individual pending or processing order from the order view page.
- Order Cancellation Confirmation Popup
On click of the Cancel Order button, a responsive order cancellation confirmation popup is opened. Here, the customer can see the order number for which he has requested the cancellation and notice added from the backend. He has to enter the reason for the order cancellation prior to confirming order cancellation.
- Order Cancellation Success Message
Once the customer submits the button from the order cancellation confirmation popup, order cancellation success message is displayed.
- Order Cancellation Notification Email to Admin
Immediately after the successful order cancellation from the frontend, the admin gets an order cancellation notification Email with the order and customer details.
- Cancel Order for Guest Customers
Apart from the logged-in customers, guest users can also cancel order. From the frontend, guest users need to click the cancel order form link from the top link section, search for the order by adding details and submitting order cancellation request.
- Cancel Order Link from Top Link
Guest customers can click order cancellation link from the top link section, add the email and order ID to search for the order.
- Cancel Order Link Click
Once the order is found, guest customers can directly cancel the order by clicking cancel order link shown in the frontend.
- Order Cancellation Request Submission Popup
On click of the cancel order link, an order cancellation request submission success message is shown along with the order ID.
- Manage Guest Cancel Order Requests
All the cancel order requests from guest users are stored at Meetanshi Cancel Order > Manage Cancel Orders. Admin can delete, approve or disapprove the order cancellation request by guest customers from here.